Privacy & Security
Privacy is foundational, not bolted on
Canero was designed with privacy as a first-class property - not a checkbox. Every architectural decision is made to ensure employees can share honestly without risk.
Automatic conversation purge
Before any report generates
Evaluated per report
Ever visible to leaders
Layers of protection
Privacy in Canero is a system of independent layers - each one a barrier, together they're comprehensive.
Identity Isolation
Your identity is architecturally separated from your feedback - never joined back.
PII Scrubbing
Names, emails, and identifiers are removed before storage and before AI processing.
Privacy Screening
Reports are withheld when participation is too low or patterns could identify individuals.
Aggregated Output Only
Leaders see scores, themes, and trends - never individual conversations.
Explore the details
Each aspect of Canero's privacy design has its own deep-dive page.
AI & data handling
How Canero uses AI responsibly - with privacy controls at every step.
PII scrubbing before AI
Conversation content passes through PII detection before being sent for AI analysis. Names, emails, phone numbers, and identifiers are removed. The pipeline is fail-closed - if scrubbing is unavailable, analysis stops.
Zero data retention with AI providers
Canero operates under zero-data-retention agreements with all AI providers. Your conversations are processed for analysis only - they are never stored by the AI provider or used to train models.
Fail-closed behavior
If any component in the privacy pipeline becomes unavailable, the system fails closed - no data flows through rather than failing open. Privacy degradation is never acceptable.
Data retention & purging
Canero applies a strict data lifecycle - raw conversations don't persist indefinitely.
90-day automatic purge
Raw conversation data is automatically purged after 90 days. Aggregated analytics derived from those conversations may be retained longer, but the source material that could identify patterns is gone.
GDPR erasure support
Canero supports right-to-erasure requests. Employees can request full deletion of their data, including conversations that haven't yet been purged automatically.
Pre-submission deletion
Employees can delete an open conversation at any point before closing it. Until submitted, nothing is retained. There is no draft that persists without consent.
Clear data lifecycle
Raw conversations are automatically purged after 90 days. Organizations retain full control over their data within this lifecycle.
Have specific privacy questions?
Our trust FAQ addresses common enterprise privacy questions. Or book a demo to discuss your specific requirements.